Help Center
Find answers, tutorials, and support to get the most out of ReviewGuard.
Getting Started
Account setup, integration guide, and first SMS campaign.
Billing & Plans
Managing subscriptions, invoices, and quota upgrades.
Troubleshooting
Common issues, error messages, and integration fixes.
Frequently Asked Questions
How does ReviewGuard filter negative reviews?
We use a smart routing system. When a customer receives an SMS, they are asked to rate their experience. 4 and 5-star ratings are directed to Google. 1-3 star ratings are directed to a private feedback form that alerts you internally, giving you a chance to resolve the issue personally.
Is my data safe?
Yes. We use industry-standard encryption and security practices. We never sell your customer data to third parties. Our platform is built on secure cloud infrastructure compliant with modern security standards.
Can I use ReviewGuard with multiple locations?
Absolutely. Our Enterprise and Pro plans support multi-location management, allowing you to view aggregate stats or drill down into specific shop performance from a single dashboard.